Cancelation Policy
Out of respect for our stylist and other guests’ time, we require a minimum of 48 hours’ notice for all cancelations and rescheduling requests. If Appointment cancellation and rescheduling requests are made with less than 48 hours’ notice for first time guests, we reserve the right to decline all future scheduling requests. For returning guests, we may require the waitlist option to be utilized over scheduling a formal appointment. Habitual last minute rescheduling may result in the withdrawal of online booking eligibility or being moved to our waitlist only option.
To cancel or reschedule, please visit us online using the link sent to you by vagaro or contact us by call or text at 859.414.0404.
No-Show Policy
Anyone who misses their appointment without contacting the salon or their stylist will no longer be considered eligible to receive services at Rage & Mane. A guest will be considered a no-show if they have not arrived within 15 minutes of their scheduled appointment time and have not made any contact with the salon.
Late Policy
Please note if you are more than 10 minutes late for your appointment, we may not be able to complete YOUR requested service(s). if the remainder of your reserved appointment time allows, we will offer a modified version of your scheduled services or move you to another provider, but rescheduling maybe required.
In the event we are unable to perform your service on your scheduled day or you decline to receive the modified services being offered, due to a late arrival, it will be at the stylist’s discretion to accept or decline future appointments.
Illness Policy
due to the close contact nature of our industry and the volume of people we see each day, we retain the right to decline services for anyone who arrives to the salon visibly ill. If you are ill and within our 48 hour window, please contact your stylist directly to determine how they wish to proceed.
Booking Guidelines
While we accept walk-ins if a stylist is available, we encourage you to schedule your appointment in advance to avoid extended wait times and guarantee you will be able to receive your service.
Refunds & Exchanges
All services are non-refundable. However, we believe in the work we do and will make adjustments to the originally requested service if needed. If you would like to receive an adjustment to a service you received from us, please reach out within 10 days of your original service.
All gift cards are non-refundable.
if you receive a defective retail product, please reach out to us within 14 days of the oriGINAL purchase date for an exchange.
Children
We welcome children; however, the salon can be dangerous if they are unsupervised. for this reason, we require children to be closely supervised during their visit and/or have the ability to conduct themselves safely within the salon and act within consideration of other guests at the salon.
Payment Methods
We accept cash, card, apple pay, venmo, and affirm.
Parking
All on street parking is free including directly in front of the salon and there are two free public parking lots- one across the street and another 1 block down. Please be sure to avoid parking in the church parking lot.
Amenities
we have wifi, bottled water, snacks, coffee, and phone chargers available upon request. ***PLease note: If you have a food allergy please inform your stylist prior to requesting a snack from our selection. We often have snacks that contain peanuts.